IT Helpdesk Managed Services

We provide you with comprehensive helpdesk managed services utilizing top-notch tools (ServiceNow) and knowledge from ITIL-certified specialists.

Faster – Self service, Virtual Agents, and ATRs enables the users to resolve an issue or inquiry quickly without needing to call the Service Desk.
Anytime – 24 x 7 access, report, track, and resolve issues after official operating hours.
Anywhere – Mobile device support, find status of issues and requests, and raise issues and requests, on any connected device, any time.
Transparency – Accurate reporting of issues and requests, online, without having to speak to a Service Desk agent.

Smart IVR and Cloud based telephony system
A cloud contact center that offers all-inclusive services to customers.

Services included:
- Voice and Digital channels
- Interactive voice response
- Recording, Reporting, Analytics and Quality assurance
- Resource management
- Employee performance
ITSM – ServiceNow (Ticketing system)
Leading technologies and our Thailand based ITSM-ServiceNow implementation skills and experiences – all delivered “as a Service”.

Services included:
- ITIL Process Implementation
- ITSM – ServiceNow Implementation
Automation Service
Enabling the possibility of using a customized automation system to enhance our current processes.

Services included:
- Virtual Agents
- Automation Automatic Ticket Resolver
- Automation Automatic Ticket Assignment
- Robotic Process Automation
- Ticket Analysis
- Balance Score Card Reporting
Service Control for Helpdesk Management
Process Standardization with Control and manage everything in real-time dashboard and update Working Instruction, Client’s process & maintain knowledgebase in the single source.
Command Center for Helpdesk Management
To lessen the effects and restore services, war rooms are essential for managing high impact or catastrophic incidents with business stakeholders and related IT teams.
Service Reporting for Helpdesk Management
Measurement & Monitoring performance reporting against SLA.

Our Capabilities